Privacy Policy

This Privacy Policy explains how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at ranch-piz.click, place orders, use our services, or otherwise interact with us. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other applicable consumer protection laws.

1. About Us

Pizza Ranch is a food service business operating in the United States. We offer food ordering, delivery, catering, and related services through our website and physical locations. For all privacy-related matters, you may contact us using the following details:

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a comprehensive breakdown of the types of data we may collect.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping/delivery address
• Date of birth (when required for age verification purposes)
• Username and password (stored in encrypted format)
• Profile picture or avatar (if provided)

2.2 Transaction and Order Information

When you place an order or make a purchase through our platform, we collect:

• Order details, including items ordered, quantities, and special instructions
• Payment information (note: full payment card numbers are NOT stored by us; they are processed directly by our PCI-DSS-compliant payment processors)
• Billing address associated with your payment method
• Order history and purchase frequency
• Refund and dispute records
• Delivery address and delivery instructions

2.3 Usage Data and Technical Information

When you visit ranch-piz.click, we automatically collect certain technical information about your visit, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URLs (the website that directed you to ours)
• Time and date of your visit
• Clickstream data and navigation paths
• Search queries made within our website
• Error reports and crash logs

2.4 Device Information

We may collect information about the device you use to access our services, including:

• Device identifiers (such as advertising IDs)
• Mobile carrier information
• Screen resolution and display settings
• Language preferences
• Time zone settings

2.5 Location Information

We may collect general location information based on your IP address for the purpose of improving your user experience, showing relevant menu items, and providing delivery services. If you grant permission through your browser or mobile device, we may also collect more precise geolocation data to facilitate delivery services and show nearby restaurant locations. You may revoke this permission at any time through your browser or device settings.

2.6 Communications and Feedback

When you contact us or provide feedback, we may collect:

• The content of your messages, emails, or chat communications
• Customer service interaction records
• Survey responses and reviews submitted on our platform
• Feedback and ratings about our food and services

2.7 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our website. Please refer to Section 8 (Cookie Usage) for more detailed information about our use of cookies and tracking technologies.

2.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in using a social media account or share our content)
• Delivery partner platforms
• Analytics and advertising partners
• Publicly available sources
• Third-party review platforms

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Below are the primary ways we use your data:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery or pickup of your orders
• Sending order confirmations, receipts, and delivery updates
• Managing your account and preferences
• Processing payments and issuing refunds
• Responding to your customer service inquiries
• Providing catering and special event services

3.2 Website and Service Improvement

• Analyzing how users navigate and interact with our website
• Identifying and fixing technical issues and errors
• Improving our website's performance and user experience
• Developing new features, menu items, and services
• Conducting internal audits and quality assessments

3.3 Marketing and Promotional Activities

• Sending promotional emails, newsletters, and special offers (with your consent or as permitted by law)
• Personalizing marketing content based on your preferences and order history
• Retargeting advertisements on third-party platforms
• Running loyalty programs and promotional campaigns
• Conducting surveys and market research

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government agencies
• Detecting and preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public

3.5 Business Operations

• Managing internal records and business administration
• Facilitating business transactions such as mergers, acquisitions, or asset sales
• Training staff and improving our service quality
• Generating aggregated, anonymized analytics reports

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information for monetary consideration. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business. These include:

• Payment processors — to securely process your payments (e.g., Stripe, PayPal, or similar PCI-DSS compliant processors)
• Delivery and logistics partners — to fulfill your food delivery orders
• Cloud hosting and IT providers — to store and manage our systems and databases
• Email and SMS marketing platforms — to send communications on our behalf
• Customer support platforms — to manage support tickets and inquiries
• Analytics providers — to help us understand how users interact with our website (e.g., Google Analytics)
• Advertising networks — to show relevant advertisements

All third-party service providers are required to handle your personal information in accordance with our instructions and applicable privacy laws. They are not permitted to use your data for their own purposes beyond providing services to us.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend our legal rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

4.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with other third parties when you have provided your explicit consent for us to do so. You may withdraw your consent at any time by contacting us at [email protected].

4.5 Aggregated and Anonymized Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our website
• Encryption of sensitive data at rest using industry-standard encryption protocols
• Secure, password-protected databases with restricted access controls
• Regular software updates and security patches
• Firewalls and intrusion detection systems
• Two-factor authentication for administrative access

5.2 Administrative Safeguards

• Access to personal data is limited to employees and contractors who need it to perform their job functions
• Regular privacy and security training for all staff
• Data processing agreements with all third-party service providers
• Regular review and audit of our security practices and policies

5.3 Physical Safeguards

• Secure physical access to server facilities and data centers
• Controlled access to offices where data is processed

5.4 Data Breach Response

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable state breach notification laws, including those of the state in which you reside. We will provide timely notice and take prompt action to mitigate the impact of any breach.

6. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information under applicable United States privacy laws. We are committed to honoring these rights.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you in the preceding 12 months.
• Right to Deletion: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

6.2 Rights Available to All U.S. Users

Regardless of your state of residence, we offer all users the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable legal requirements.
• Right to Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional and marketing communications at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: ranch-piz.click

We will verify your identity before processing any rights request. We may ask you to provide sufficient information to confirm your identity, such as your name, email address, and account details. We will respond to your request within 45 days of receipt. If additional time is needed, we will notify you of the extension and the reason within the initial 45-day period. We do not charge a fee for processing most requests; however, we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.

6.4 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. Authorized agents must provide written proof of their authority to act on your behalf, and we may require you to verify your identity directly with us as well.

7. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and login status.

7.2 Types of Cookies We Use

7.3 Managing Your Cookie Preferences

You can control and manage cookies in various ways. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

7.4 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. Our website currently does not respond to DNT signals because there is no uniform industry standard for how DNT signals should be interpreted. We will continue to monitor developments in DNT standards and update our practices accordingly.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer required, we will securely delete, anonymize, or de-identify it in accordance with our data destruction procedures.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, or in some cases under the age of 16 or 18, as required by applicable law.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under the applicable age threshold, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

10. International Data Transfers

Pizza Ranch is based in the United States and primarily processes personal information within the United States. Our servers and systems are located in the United States, and your information will be processed and stored in the United States in accordance with applicable U.S. privacy laws.

If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to the transfer of your information to the United States as described in this Privacy Policy.

We take appropriate steps to ensure that any international transfers of personal data are conducted in compliance with applicable laws and that adequate protections are in place. If you have questions about how your data is handled in connection with international transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, social media platforms, and applications that are not operated or controlled by Pizza Ranch. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party websites you visit, as we are not responsible for their privacy practices or content.

When you interact with social media features on our website (such as share buttons or embedded content from platforms like Facebook, Instagram, or Twitter/X), those platforms may collect your IP address and other data about your interaction. Those interactions are governed by the privacy policies of the respective social media platforms.

12. Your Choices and Opt-Out Options

In addition to your formal privacy rights described in Section 6, you have the following choices regarding your personal information:

• Account Settings: You may update, correct, or delete information in your account by logging into your account and accessing your profile settings.
• Marketing Emails: You may opt out of marketing emails by clicking "unsubscribe" in any email we send you or by emailing [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional emails (such as order confirmations).
• SMS/Text Messages: If you have opted in to receive SMS promotions, you may opt out by replying "STOP" to any text message we send you.
• Push Notifications: You may disable push notifications from our website through your browser or device settings.
• Cookies: You may control cookie settings through your browser settings. See Section 8 for more details.
• Interest-Based Advertising: You can opt out of interest-based advertising by visiting the Digital Advertising Alliance (DAA) opt-out page at optout.aboutads.info or the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org.

13. State-Specific Privacy Rights

In addition to California privacy rights described above, residents of other U.S. states may have privacy rights under state-specific laws. We honor applicable privacy rights for residents of all U.S. states where such laws are in effect, including but not limited to:

• Virginia: Consumer Data Protection Act (CDPA)
• Colorado: Colorado Privacy Act (CPA)
• Connecticut: Connecticut Data Privacy Act (CTDPA)
• Utah: Utah Consumer Privacy Act (UCPA)
• Texas: Texas Data Privacy and Security Act (TDPSA)
• Florida: Florida Digital Bill of Rights (FDBR)

If you are a resident of one of these states and wish to exercise your applicable privacy rights, please contact us at [email protected]. We will process your request in accordance with the laws applicable to your state of residence.

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to first contact us directly so that we can attempt to resolve the matter:

• Email: [email protected]
• Website: ranch-piz.click

We will acknowledge your complaint within 10 business days and work to resolve it within 45 days.

14.1 Filing a Complaint with the Federal Trade Commission (FTC)

If you believe that our data practices violate federal consumer protection laws, you have the right to file a complaint with the Federal Trade Commission (FTC):

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 Filing a Complaint with the California Privacy Protection Agency (CPPA)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]
• Mailing Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

14.3 Filing a Complaint with State Attorneys General

Residents of any U.S. state may also file privacy-related complaints with their state Attorney General's office. Contact information for your state Attorney General can be found through the National Association of Attorneys General at www.naag.org.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website at ranch-piz.click with a new "Last Updated" date
• Send a notification email to users with active accounts
• Display a prominent notice on our website for a reasonable period after the change

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after we post changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our Privacy Team:

This Privacy Policy was last updated on April 15, 2026 and is effective as of the same date.